Merchant Terms

These terms apply to any business that uses Loylpay to run a loyalty programme (the Merchant, "you"). Loylpay is provided by [legal entity name], ABN [ABN] ("Loylpay", "we", "us").

The person who registers the business confirms that they are allowed to agree to these terms on its behalf. Our Privacy Policy explains how we handle personal information.

• You register your business, connect your Square account through Square's own sign-in, and choose the sites that use Loylpay. You can disconnect Square at any time, but Loylpay will stop matching orders.
• You can give your staff accounts. You are responsible for what your staff do in Loylpay and for removing their access when they leave.
• Keep the Loylpay tags where customers can tap them, and tell us if one is lost or damaged.

• You choose your programme: coffee stamps, or points with your own earning rate, reward value and minimum to redeem. Once a programme is active its rule is locked, so customers always know what they are earning towards.
• You must give customers the rewards they have earned under your programme. When a customer switches a reward on, you take it off their order in your till.
• Customer points expire after 12 months without activity at your business, as our customer terms say.
• [Decide: can staff earn points at their own workplace: blocked, allowed and flagged, or your choice per programme?]
• You are responsible for your products and service, and for sorting out any complaint a customer has about them.

[Fees, billing period, any free trial or pilot period, and what happens if a payment is missed, to be confirmed.]

• Customers have their own Loylpay accounts. You see information about customers who check in at your sites: their name, photo if they added one, usual order, points and their orders with you. You never see what they do at other businesses.
• Use that information only to serve customers and run your loyalty programme. Do not send them marketing unless they have agreed to receive it, and do not sell or share it.
• Comply with the Privacy Act 1988 (Cth) where it applies to you, keep staff logins secure, and tell us promptly if you think someone has misused Loylpay or customer information.
• [Decide: what customer information a business can export, and what happens to it when a business leaves.]

With your permission we read orders from your Square account to match them to customers' check-ins. Your use of Square is covered by your own agreement with Square. We are not responsible for Square, or for orders that cannot be matched while Square is unavailable.

• We take reasonable care to keep Loylpay available, secure and working as described.
• We help you set up and answer questions at hello@loylpay.com.
• We tell you before making changes that significantly affect how you use Loylpay.

You allow us to show your business name and logo in the app so customers recognise you. We will ask before using them anywhere else, such as on our website. You confirm you have the right to let us use them.

Nothing in these terms excludes rights under the Australian Consumer Law. To the extent the law allows, [limitation of liability, liability cap and indemnity wording for legal review].

• Either of us can end these terms with [number of days] written notice.
• We may suspend or end your access straight away for fraud, misuse of customer information, a serious breach of these terms, or [non-payment].
• When you leave, we tell your customers, and you keep honouring rewards they have already earned for [number of days].

We will post changes on this page and update the date at the top. We will give you at least [number of days] notice of a change that matters, and you can end these terms before it applies if you don't accept it.

These terms are governed by the laws of [state or territory], Australia. If a dispute comes up, we will first try to resolve it together in good faith for 30 days before [mediation or other step]. Questions? Email hello@loylpay.com.